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Send print file

Follow these steps:

  • 1. Confirm your order.
  • 2. Send us an email to ordini(@)higift.it containing:
  • - The number of your order just done
  • - The file with the graphic you want to print
  • - The size of the desired print (optional)
  • - The print position preference on the object (optional)
  • 3. Within 24 hours after, you’ll receive the photo of the item ordered with your graphic placed. You will see the finished object.
  • 4. Production will start only after your approval of our graphic sketches.

How can I create my file?
You can create the file with any program that allows you to save the file in AI, EPS, PDF, CDR format in high definition 300dpi JPG, PNG, TIFF.

Can you do the graphics?
Yes. You can request a quote for graphic design.

I have a file in RGB. Can I send it anyway?
For letterpress printing, the files are converted to CMYK (four-color). If the file is in RGB there is a risk that the colors will not be the same as those displayed on the screen.

How do you send files?

  • By email to ordini (@) higift.it
    Send files directly through your email management program
    Do not send files larger than 5 Mb and specify the order number in the email subject
  • Through We-Transfer: https://www.wetransfer.com/
    Valid and secure completely free system to send large files. You can check the progress of the upload in real time and check both the success of the transmission and the successful download from us. Just enter your e-mail address and select the files to send. You can also write useful notes or comments for the press.
    In the "E-mail of a friend" field enter the address ordini (@) higift.it
    Specify the order number in the "message" field

Within 24 hours you will receive the graphic draft for approval and production start.

What format do you accept?
We accept the following formats: in AI, EPS, PDF, high definition 300dpi JPG, PNG, TIFF vector format.

What is the maximum size for each individual file?
It is recommended that files up to 4 megabytes are sent via email. For larger files, we invite you to use the WeTransfer service which allows uploading up to a maximum of 2 GB in size. Then you will forward the download link to our support service.

In addition to the size of the file to be printed, how much margin should I leave?
We offer the free graphic draft service, so we will take care of preparing the file for printing.

Can you edit my file?
We do not make changes to the files unless expressly authorized to do so.

I printed the same file twice, but the result comparing the received material is different, why?
We cannot guarantee a perfect match for reprints, some factors must be considered and can influence the colors on the printed material. The external climate, for example, can play an important role, the color on the material could be slightly lighter; ink density, printing process, temperature and humidity could also affect color rendering.

For any question contact us in chat, by phone or by email.