Send print file
How can I send my graphic file?
Sending your logo is very simple: after placing your order, go to your personal area in the "ORDERS" -> "Chronology" section. Click on "View Order". You will find the area dedicated to uploading your logo. You can also insert a writing if you don't have a logo.
Within 24/48h you will receive an email informing you that the graphic draft has been uploaded to your account. The graphic draft will still be pending until your approval or change request. Only after your approval we will start the production.
Which types of files do you accept?
In order to print correctly your promotional product, it is necessary that you provide us with a vector logo. In fact, vector files contain images or logos which, even if enlarged or reduced, will always maintain their quality. The vector file formats are as follows: .ai, .pdf, .svg, .eps.
You can create your file with any graphic program that allows you to save the file in vector format.
If you do not have a vector format, you can also send us a file with a .jpg, .jpeg or .png extension at 300dpi and we will proceed to convert it. This could postpone the delivery by one working day with respect to the estimated date. Conversion to vector format is usually free. In exceptional cases where an additional fee is required, we will contact you.
Could you create the graphic that I need?
Yes, we can help you with the creation of your graphics. We have an ad hoc service; you can request a quote by writing to info(@)higift.eu
I have an RGB file. Is it accepted?
Yes, but we ask you to specify the pantone code for each color that makes up your logo to avoid any risk that the colors will not be the same as those displayed on the screen.
I cannot find the information I need. How can I do?
For any further information or questions, please do not hesitate to contact our customer care team via chat, phone or email.