Delivery and shipping

The standard delivery of neutral products takes place between 2 and 5 working days, to be calculated from the moment the order is confirmed (weekends and holidays excluded).
The standard delivery of customized products takes place between 15 and 17 days from the approval of the graphic design.
Before confirming the order, the dates for the delivery of both the neutral product and the customized product are indicated on the selected product's card, with respect to the order date.

Is the date I see on my order the day I receive my material?
Yes. However, this is an indicative delivery valid for most Italian cities, islands and uncomfortable places are excluded, for which it could take up to 48 hours more than the forecast.

How can I find out where my material is?
At the time of shipment, an email will be sent from us, in which the link to follow the tracking of the courier is attached.

How much is shipping?
Shipping costs vary depending on the destination country as per the table below.

The shipping costs will be invoiced in a single invoice together with the products. If you return the products in accordance with the procedure provided by our conditions and the applicable legislation, the shipping costs will be reimbursed.for orders with a value higher than the one shown in the table, the shipping costs are free.

Can I pick up at your location?
Yes. When ordering, inside the cart, you can decide whether to make the shipment or collection on site.

I need a deposit for the goods shipped. It's possible?
Yes, it is a free service that can be selected within the cart. Remember that collection is only possible on working days.

The courier gave me a damaged package. What should I do?
If he sees that the packages received are damaged due to external events, he must always sign the delivery receipt with RISERVA specifying the damage of course. If the packaging is intact but the contents are damaged, contact our telephone assistance service as soon as possible.

The material received is defective or damaged and in any case does not comply with the order specifications. What should I do?
In these cases it is required to send photographic documentation of the material received to ordini (@) higift.it. The order number must be clearly highlighted and the problems encountered must be described; we will evaluate your request and then contact you at the addresses indicated by you. The dispute must take place in the manner indicated within and not later than 10 days from the date of receipt of the goods.