Delivery and shipping

The delivery of not printed products takes place between 2 and 5 working days to be calculated from the moment the order is confirmed, while the delivery of customized products takes place between 15 and 20 working days, to be calculated from the moment in which the graphic draft is confirmed (weekends and holidays are excluded). The expected delivery dates for both the not printed product and the customized product are estimated and written in each product sheet.
It is recommended to contact customer service before placing the order if a mandatory delivery date is required.

Is the date I see on my order the day I receive my material?

The delivery date written on the order is indicative, we kindly ask you to consider the following exception:

• The order must be placed by 12.00 (CEST), otherwise 1 additional day must be considered from the estimated delivery date.
• For islands, remote locations that are difficult to reach and countries outside the EU where customs are required (such as Great Britain, Switzerland, Norway, etc.), an additional 1-2 days may be needed from the estimated delivery date.
• If you choose to pay by bank transfer in advance, you must consider 1-2 additional days from the estimated delivery date, because the order will be processed as soon as we verify the credit to the bank account.
• The couriers to whom we entrust shipments are entities external to HiGift. We will not be held liable in the event of strikes or inefficiencies attributable to them which cause delays with respect to the estimated delivery date. If your order requires a mandatory delivery, please contact our customer service before placing the order.

Important note:  in order to be able to meet the delivery dates on customised products, the logo must be sent within the same day as the order. In addition, the confirmation of the graphic draft must be sent within the same day on which the draft was received to allow the start of production. For instance, if changes to the graphic draft are requested several times, if it is confirmed after a few days from receipt, etc... the delivery date of the goods will be delayed by the number of days that were needed to have the final confirmation.

How can I find out where my material is?
At the time of shipment, an email will be sent from us, in which the link to follow the tracking of the courier is attached.

How much is shipping?
Shipping costs vary depending on the destination country as per the table below. 

The shipping costs will be invoiced in a single invoice together with the products. If you return the products in accordance with the procedure provided by our conditions and the applicable legislation, the shipping costs will be reimbursed.for orders with a value higher than the one shown in the table, the shipping costs are free.

Can I pick up at your location?
Yes. When ordering, inside the cart, you can decide whether to make the shipment or collection on site.

I need a deposit for the goods shipped. It's possible?
Yes, it is a free service that can be selected within the cart. Remember that collection is only possible on working days.

The courier gave me a damaged package. What should I do?
If he sees that the packages received are damaged due to external events, he must always sign the delivery receipt with RISERVA specifying the damage of course. If the packaging is intact but the contents are damaged, contact our telephone assistance service as soon as possible.

The material received is defective or damaged and in any case does not comply with the order specifications. What should I do?
In these cases it is required to send photographic documentation of the material received to ordini (@) higift.eu . The order number must be clearly highlighted and the problems encountered must be described; we will evaluate your request and then contact you at the addresses indicated by you. The dispute must take place in the manner indicated within and not later than 10 days from the date of receipt of the goods.